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Passed Avaya 3304 Exam with Pass4sure and Lead2pass PDF & VCE (31-40)

QUESTION 31 The claims department of an insurance company must separate calls by area code. Some groups of agents can only handle calls Item one area code, while other groups of agents can handle multiple a codes. Which group of vector steps would satisfy this requirement? A.    goto vector 21 @ step 1 if ani Read more

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Passed Avaya 3304 Exam with Pass4sure and Lead2pass PDF & VCE (21-30)

QUESTION 21 Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.) A.    Agents should log in manually to each split. B.    Agents could be logged in to 20 splits maximum. C.    Splits could be measured by Basic Call Management System (BCMS). D.    After an ACD-call, an Read more

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Passed Avaya 3304 Exam with Pass4sure and Lead2pass PDF & VCE (11-20)

QUESTION 11 Best Services Routing (BSR) allows adjusting the idle time of agents in determining agent selection. When considering the step adjustment being set to 20 for a given location, which statement about agent adjustments for the consider location step is true? A.    The agents idle time is always adjusted up by 20 seconds. B.    Read more